Privacy policy
Last updated on December the 16th of 2025
Your privacy is our top priority. Learn how we protect your data and what information we collect.
Our Privacy Principles
End-to-End Encrypted
All calls are encrypted so only you and your contacts can access them
No Tracking
We don't track your activity or sell your data to advertisers
Minimal Data
We collect only what's necessary to provide our service
Introduction
Welcome to Ecall. We built this service with a simple goal: to provide secure, private communication for everyone. This Privacy Policy explains how we collect, use, and protect your information when you use Ecall.
By using Ecall, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our service.
Information We Collect
Account Information
To use full features in the Ecall iOS app, you may sign in using:
- Sign in with Apple (optional)
- Sign in with Google (optional)
When you sign in or create a profile, we may collect:
- Email address (from your chosen sign-in method)
- Username (optional)
- Display name (optional)
- Profile picture (optional)
Technical Information
To provide and improve our service, we collect:
- IP address (temporarily, for connection purposes)
- Device information (model, operating system version)
- App version and crash reports
- Connection quality metrics
What We DON'T Collect
Importantly, we do NOT collect:
- The content of your calls or messages
- Your contact list
- Your location or movement data
- Browsing history or app usage outside Ecall
- Any advertising identifiers
How We Use Your Information
We use the information we collect to:
- Provide and maintain the Ecall service
- Verify your identity and prevent fraud
- Establish and maintain encrypted connections
- Improve call quality and fix technical issues
- Send you important service updates
- Respond to your support requests
We will never use your information for advertising, marketing to third parties, or any purpose not directly related to providing the Ecall service.
End-to-End Encryption
All audio and video calls on Ecall are protected by end-to-end encryption. This means:
- Calls are encrypted on your device before transmission
- Only you and your conversation partner(s) can decrypt the content
- Ecall servers never have access to encryption keys
- Each call uses unique, ephemeral encryption keys
- Even if servers are compromised, your calls remain private
We use industry-standard encryption protocols that have been independently audited and verified by security researchers.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share limited information only in these specific circumstances:
- Service Providers: Trusted third parties who help us operate our service (e.g., cloud hosting providers), under strict confidentiality agreements
- Legal Requirements: If required by law, court order, or government regulation (we will notify you unless prohibited)
- Safety and Security: To protect the rights, property, or safety of Ecall, our users, or the public
Data Retention
We retain your information only as long as necessary to provide our service:
We retain your information only as long as necessary to provide our service:
- Account information is kept until you delete your account
- Technical logs are automatically deleted after 30 days
- Call metadata (duration, participants) is deleted after 90 days
- Call content is never stored on our servers (due to end-to-end encryption)
Your Rights and Choices
You have the right to:
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of non-essential communications
- Object to processing of your information
To exercise these rights, contact us at privacy@ecall.app or use the settings in your Ecall app.
Children's Privacy
Ecall is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@ecall.app.
International Data Transfers
Ecall operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide a more prominent notice (such as an in-app notification).
Built on Trust
At Ecall, we believe privacy is a fundamental right.
Our commitment to protecting your data is unwavering and built into every aspect of our service.
Our commitment to protecting your data is unwavering and built into every aspect of our service.
- True End-to-End Encryption
- No Ads
- Minimal Data Collection